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The Nail Superstore - Help Center

<p><span id="isPasted" style="color: rgb(51, 51, 51); font-family: &quot;open sans&quot;, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">Please check carefully your order right after you receive it. Any damage or missing item must be reported within 2 business days after delivery of the order. We might not be able to fully assist you if there is any claim after 5 business days after delivery. So please make sure that you have a trusted person to check your order and report to us if you are not present. Please KEEP all packaging (boxes, bubble wrap, popcorn, etc.) from the delivery until we resolve your claim.</span> </p>

Please check carefully your order right after you receive it. Any damage or missing item must be reported within 2 business days after delivery of the order. We might not be able to fully assist you if there is any claim after 5 business days after d

How soon should I report any problem with my order?

My Order

How can I check my Order Status?

When will I receive my order?

Will I get an order confirmation?

Can I make changes to my order after it has been submitted?

I've forgotten my password or user name, how do I get a new one?

How do I receive or unsubscribe from email updates?

How does nailsuperstore.com use my personal information?

My Account

How do I return an item?

What are the warranties on your products?

Returns & Warranty

What do we do about concealed damage and/or missing parts?

What do I do about a missing item in my order?

What do I do about an item which I did not order?

Do you charge extra for shipping and handling of oversize or overweight items?

Are delivery times guaranteed?

When will I get my expedited shipping order?

Shipping

Why do I see a double-charge on my credit account for one order?

Why is an item missing from my order?

Billing

How soon should I report any problem with my order?Updated 3 years ago