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The Nail Superstore - Help Center

<p><span id="isPasted" style="color: rgb(51, 51, 51); font-family: &quot;open sans&quot;, sans-serif; font-size: small; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">Due to size and/or weight, salon furniture, pedicure spa and facial equipment will require additional shipping &amp; handling fees in addition to the normal shipping charges. The exceptional odd, overweight, and/or oversized items can only be shipped by common carrier (truck/air freight). Please allow 5-8 days for delivery to 48 states. The Nail Superstore&#x2019;s shipping charges will only cover charges that a freight trucking company moves your item from our facilities to the end gate of truck and in front of your salon. The freight trucking company is not responsible for unloading the item from the truck or carrying the item into the salon. Your item is likely to be heavy and large; therefore, we recommend that you have someone with you to help you unload the item and carry it inside.</span> </p>

Due to size and/or weight, salon furniture, pedicure spa and facial equipment will require additional shipping & handling fees in addition to the normal shipping charges. The exceptional odd, overweight, and/or oversized items can only be shipped by

Do you charge extra for shipping and handling of oversize or overweight items?

Shipping

How can I check my Order Status?

When will I receive my order?

Will I get an order confirmation?

Can I make changes to my order after it has been submitted?

How soon should I report any problem with my order?

My Order

I've forgotten my password or user name, how do I get a new one?

How do I receive or unsubscribe from email updates?

How does nailsuperstore.com use my personal information?

My Account

How do I return an item?

What are the warranties on your products?

Returns & Warranty

What do we do about concealed damage and/or missing parts?

What do I do about a missing item in my order?

What do I do about an item which I did not order?

Are delivery times guaranteed?

When will I get my expedited shipping order?

Why do I see a double-charge on my credit account for one order?

Why is an item missing from my order?

Billing

Do you charge extra for shipping and handling of oversize or overweight items?Updated 2 years ago