The Nail Superstore - Help Center logo
The Nail Superstore - Help Center logo

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Shipping

What do we do about concealed damage and/or missing parts?

We try to package each shipment carefully based on many years of experience and trucking industry recommendations. Concealed damage and missing items are a rarity at The Nail Superstore. Nevertheless, damages may occur and on rare occasions items are

What do I do about a missing item in my order?

Check the packing slip that was included with your shipment. In order to fill and pack your order quickly and efficiently we may have split your order into multiple packages. You might not receive all your packages at the same time so please wait one

What do I do about an item which I did not order?

Check your packing slip that was included with your shipment. Make note of item name and quantity of item that you didn’t order. We’ll ask you to indicate the number of items you’re returning, as well as whether they arrived instead of or in addition

Do you charge extra for shipping and handling of oversize or overweight items?

Due to size and/or weight, salon furniture, pedicure spa and facial equipment will require additional shipping & handling fees in addition to the normal shipping charges. The exceptional odd, overweight, and/or oversized items can only be shipped by

Are delivery times guaranteed?

We do our best to ship your order within 1-2 business days for in-stock items and you can check the estimated delivery on your account online on the carrier website. Unless you have chosen a next day or 2nd day delivery option for domestic orders, th

When will I get my expedited shipping order?

If you choose expedited shipping (next day or 2nd day option), your order will be received 1 or 2 BUSINESS DAYS AFTER IT SHIPS. While we process those orders in priority, they might be shipped the next day if you place it after the noon cutoff time.